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Plateau Jewelers, Inc Return Policy

General Returns

Plateau Jewelers Inc. accepts merchandise for exchange, store credit, or credit refund within 30 days of purchase. All returns must be in new condition and include all packaging.

Special Orders:

Special Orders are not returnable or exchangeable. A special order constitutes any merchandise ordered, custom made, or altered at the customer’s request.

Colored Gemstone Enhancement Disclosure

Most natural gemstones receive some form of enhancement to improve their appearance. The most common enhancement is cutting. Plateau Jewelers Inc. only sells gemstones that have been enhanced according to traditionally accepted trade practices. The most popular, universally practiced and acceptable process used in virtually every gemstone marketed is heat treatment. All relevant information will be provided to the best of our knowledge.